Although the chair is a great price i was disappointed that the head rest did not fit correctly. As I assembled the pieces all the parts were correctly labeled and the instructions were clear. (Please don't tell anyone that I read or even looked at the instructions.) However as i installed the headrest it does not fit it cannot fit and the bolts cannot be inserted without a slight modification to the assembly. A small little piece of plastic must be cut way for the headrest to slide into the back of the chair and the bolts inserted and tightened. It is such a small and minor mistake in the finishing of the plastic but the headrest cannot be installed without the slight modification.
I purchased 2 of these chairs for office/gaming use. They were impressively sturdy right out of the box and very solid after they were put together. They are super comfortable and have great support. I would recommend these for any office or study.
Mesh came apart on the side of the chair. It is collapsed on one side and not really any way to repair it without taking the whole chair apart.
Response from StaplesBy January 10, 2023
We are sorry to hear about your experience with the Dexley chair. Although this is not expected to occur this type of issue is covered under the 7-year manufacturer warranty. Please contact Union & Scale Product Support at 800-270-9557 or productsupport@unionandscale.com for further assistance.
This chair is great! It is great for using for work all day since it supports your back and all the material is mesh (back bottom and head). Pretty easy to build as well.