I was hesitant buying this chair after reading the negative reviews, but I tried it in person at my local Staples and it felt great, and continues to at home after long gaming and work sessions. My gray model came in a box from "Union & Scale," not Staples, not sure if that means this is a newer version with a different company making these now, but I had none of the issues older reviews mentioned from a couple years ago.
I'm 6' and 180lbs and did not experience the the foam "digging" into my thighs, actually I like the supportive feel there. Also no issues whatsoever with tilt locking the chair at the three angles.
I do agree the headrest is not very functional without a height adjustment - at the normal upright position, it hits the back of my neck and shoulders and not my head. But when reclining, it does support my head and feels great, so I'm leaving it on for that reason.
Otherwise, the chair feels very solid, it was incredibly easy to put together (great instructions and screw layout), and looks very sharp in the white/gray color, which is a perfect match to my white gaming PC build. For the sale price of $160, it feels like solid deal, especially considering how expensive mesh task chairs can get.
Good looking and airy. However the front part of chair frame cut into my thigh too much when sitting down. The meshis not strong enough to support even my 140 lbs weight . Would not recommend for heavier weight than me.
Great comfortable office chairs. I purchased two, for my wife and I, we both agree they are a significant upgrade to our home office. Lumbar and headrest add bonus support to otherwise standard chairs.
Unfortunately, this chair is priced well and seems to hit all the right notes for ergonomic chairs. The problem is it has a foam strip along the front of the seat that digs into the backs of my legs. I'm 5'11 and this was the case even at the lowest height adjustment. Unfortunately, I had to return the chair. It's just not very comfortable because of that.
Everything was wonderful about this chair except for the headrest. The mesh was too stiff. No matter the height or tilt, it felt hard against my head and neck. I returned it.