I just bought this chair and I like it. However compared to the one in the showroom my chair does not easily tileback even with the tension at it's lowest setting. If I recline the back of the chair all the way then the chair will easily tilt.. I think it's a weight distribution thing. I am hoping that as I use the chair there may be a break in period that will make the tilt feature work better. It was okay to assemble. The toughest part was the seat side joint covers. We will see how this feels after a month or two of usage.
I like the chair and all the pillows that adjust to back.. Sometimes my back gets bad and this will help. I also like having the arms not material as they always get rubbed against the desk and destroyed. So pleased with this one than others I have had.