I just bought the chair because I love its features and believe the quality is what Staples claims it is. Time will prove this out! I trust Staples and had confidence it the sales rep.
The chair is comfortable and seems to hold its shape. It has support pillows which can be removed. But the rotating arms are held on only by a single screw. I only had the chair a few months before the arms started getting looser and looser and I couldn't twist them tight anymore. The right one finally just fell off and the left one is not far behind. I tried ordering a replacement part and waited a month and a half for it only to have the package lost by one of FedEx's incompetent drivers. I ordered a second one and it's still three months away! Do not bother with this chair it will not last long.
This is one of the best investments Ive made in office furniture for my home. My son who is a student absolutely loves this chair. Provides a level of comfort and stability seen in higher end chairs. Definitely a high quality product.
Extremely comfortable. I went into my local Staples store to try out different office chairs and this was the most comfortable. Great neck and lumbar support. I was having severe neck and waist pain prior to purchasing… but now I have zero pain!