The display model had a thicker more cushion seat than the chair I had purchased. when looking at the displays I noticed that the seat cushions were different between the different models of this chair. I had specifically asked the sales associate that I wanted the version of the chair with the more comfortable seat cushion. When I got home and started to assemble the chair I found that was not the case. Aside from the seat issue I found that both arms rest were identical which is a problem since there need to be a left side arm rest and a right side arm rest.
We bought two one for me because my arm was falling asleep when working at my PC. One for my husband because his back was bothering him while working at his PC. We are both very impressed with the support and comfort. Our bodies are much happier.
Stitching is coming apart along the seat had to remove the arms due to them being too stiff. Will be returning to get another chair. Perhaps we got a bad chair but we purchased two other chairs and had no issues.