As a short person with back problems this chair was just what I needed. Too often a decent chair won't have lumbar support or head and neck support that adjusts to my level. The cushions on this chair can be slid up or down to my comfort level and they don't move around while I sit. I even love the recline feature on this chair which I didn't think I needed. Most of all the seat portion of the chair holds me in and doesn't make me feel like I'm sliding off when completely upright and the lumbar adjusted to my lowest setting. I'm finally able to focus on my work without getting uncomfortable -- and I can even take naps in it :). Great purchase.
I tried this chair in store and was very pleased with the comfort. About a week later I ordered one. Assembly was easy. Been using for 3 weeks now and have no complaints.
I have tried several chairs over the last 5 years and none of them quite did it. This one does a pretty good job of being comfortable initially and after as long as 10 hours in it a day.