Two days after receiving the chair the left hand armrest fell off. Now I have to reach out to the company that made it to see if they can send a part. Haven't even been able to register the chair with the three year warranty we got for it yet!
Reclines well and supports my neck and back. The shape of the seat did take some getting used to but now it is very comfortable .with good back support.
The chair was easy to put together. The lumbar support cushion is a little to stiff for me. If your a heavy guy like myself you may want to find a gaming chair with a little more seat cushion. After a 8 hour day It feels like sitting on a park bench. It does bounce back but I'm afraid that daily use may crush the seat. I also would like the arm rests to be not so easy to move as a guy of size (I weigh 250) I use them to get out and when they move it feels unstable. I do like the adjustability of the back. That is the reason I purchased it in the first place.