I only gave it a 3 because The whole chair doesn't lean back witch is a big item for me. I loosen the adjustment all the way but still very hard next to impossible to lean back. Everything else works as advertize. As for a gaming chair its is very good and comfortable. I love the neck pillow.
Great lumbar and neck support. The chair can tilt way back and tilt forward. Arm rest can slide forward back and angle outwards. It is a very comfortable chair!