Being 6'3" I've struggled to find many seating options that comfortably support my neck and back properly. This chair has proven to be very comfortable with or without the optional pillows. The seat feels great and the back is the perfect height and position (and can lock in place for support or tilt back with the flip of a lever). The only complaint(s) I really have are with the armrests. I would like to be able to raise them just a few more inches and the padding is a bit stiff but overall a minor issue. Pretty solid chair all around for taller people!
I bought this chair to replace my ancient office chair. I wanted a chair with arm rests and a head rest and this chair satisfied both requirements. The pillows took a little while to get used to but they are adjustable and removable. I would recommend this chair for anyone sitting at a desk.