The trouble with office chairs is they are made for larger taller people. It would be so much more comfortable if: It would lean back some...then the lumbar pillow would hit the right place on my back. Then you have the head rest...again made to hit a taller person.
My husband tried to put together the chair. All the screws for holding the arms could not go in straight in or be tighten down. He had to take the chair back to the store. I love the blue and black leather design and all the chair adjustment features so he will get a replacement. Hopefully the second chair will have no workmanship problems.
My chair had one small defect in one of the two lumbar pillows that comes with it. I told Staples about it and they went above and beyond to make sure that it was replaced with a new one. Thank you staples. Excellent chair! Excellent service!