I would give the chair a 3+ for quality and ease of assembly. The store staff that assisted me was great a 5 with one exception. No one can explain the Staples rewards program to me. I have literally spent thousands at staples over the years including $300 to $400 in the last few months and to my knowledge I have never been awarded a single rewards point. Therefore your rewards program gets a ZERO and that hurts my overall impression of Staples.
The chair is very comfortable. The first one I received was ripped but they were very quick in getting me another and took away the ripped one immediately. Both times I received the chairs the boxes were torn up like they had been thrown out of a moving truck but the second chair had no issues.
It is a nice chair but a little hard around side for legs. Otherwise a very nice chair. I think the leg problem is only an issue for tall people. Otherwise nice chair.