Good customer service shipped on-time and all pieces were in box. Although one of the pieces was in the same bag attached to another part it was all there. Good chair for the price.
The chair is much smaller than it appears. I'm a 6'3" man and the top of the headrest doesn't even go to the top of my back when I'm sitting straight up. There is no lumbar support and the cushions are very thin. Just pay the extra $30-$50 and get a chair that you'll actually enjoy.
The chair arrived in two days. The box was all beat up but nothing was damaged. It was easy to assemble. The chair is of great quality and its comfortable.