Customer reviews from Staples
Staples - Staples Dexley Ergonomic Mesh Swivel Task Chair, (UN56946) - Black
Average customer rating
4.4
(4,195 Reviews)
Rating breakdown 4,195 reviews
5 Stars
2,906
4 Stars
685
3 Stars
208
2 Stars
145
1 Star
251
86%of customers recommend this product.
(
51 out of
59)
Customer Reviews for Staples - Staples Dexley Ergonomic Mesh Swivel Task Chair, (UN56946) - Black
Posted by: A.M.
Verified Purchase:Yes
This chair is probably ok for office use. However several factory sealed screws are loose. The washers continuously make noise when sitting and working. I have struggled quite a bit trying to get these screws tighter but there is very little access to them. I would skip this chair based on how annoying these loose unreachable parts are alone. This is an annoying disaster.
Written by a customer while visiting Staples
Posted by: VITO C.
Verified Purchase:Yes
we chose it in the store because it was comfortable. the portion directly under the seat.. where the back of your knees are.. the cover cracked and split even where the screws were cracked. we returned the chair the process was very good to return the item
Written by a customer while visiting Staples
Customer Rating
3
Headrest installation too difficult chair is great!
on January 6, 2023
Posted by: L.L.
Verified Purchase:Yes
Assembly of this chair is simple well documented instructions and very easy to do UNTIL the last step to install the headrest. The hole is cut just a wee bit too small making it a 2-person installation with muscle to get alignment of the screws. Otherwise this is a great chair and very simple to assemble!
Written by a customer while visiting Staples
Posted by: SSS
Verified Purchase:Yes
Set it up and enjoyed using it for about 8 months. Recently I heard scraping when I rolled the chair and saw that the hydraulic not only failed but the pre-set location for the hydraulic in the base had slipped a few inches and now scrapes the floor chair is now unusable.
Response from StaplesBy January 10, 2023
We are sorry to hear about your experience with the Dexley chair. Although this is not expected to occur this type of issue is covered under the 7-year manufacturer warranty. Please contact Union & Scale Product Support at 800-270-9557 or productsupport@unionandscale.com for further assistance.
Written by a customer while visiting Staples
Customer Rating
1
Only good for shorter people and other issues
on January 2, 2023
Posted by: Matt B.
For a chair that advertises itself as a chair for anyone it really falls short. I'm between 72 and 73 inches tall and can't possibly adjust the chair to be comfortable for me. The headrest only reaches halfway up my neck and there is no way to adjust it. The lumbar support does not reach high enough either. Aside from the height related issues the arm rests are so far apart even at their closest adjustment. The chair's minimum recline also does not allow you to sit up straight even when locked in. Not sure how this got so many good reviews but I will be returning it.
Written by a customer while visiting Staples
Posted by: ZBIGNIEW B.
Verified Purchase:Yes
Decent price comfortable chair.
Written by a customer while visiting Staples
Customer Rating
2
An uncomfortable chair
on December 30, 2022
Posted by: Workaholic
If you are going to sit for a short time the chair is wonderful. I love the back support. But I have to sit for long periods. Unfortunately I found this chair to be one of the most uncomfortable chairs I have ever owned. Often I have to pad the seat with pillows or cushions to be able to tolerate it. I picked the chair but it was given to me as a gift. If it was not a gift I would have thrown it out already.
Written by a customer while visiting Staples
Posted by: MJP
Verified Purchase:Yes
Extremely comfortable chair but pillar broke through base nine months after purchase and replacing that part or the chair itself has been a nightmare!
Written by a customer while visiting Staples