I do like this chair. The assembly process was smooth and very easy to follow. The instructions were crystal clear and the parts came in a very organized way. The chair is very comfortable and rolls easy. I'd certainly recommend this product to a friend.
Good chair just didn't like that the edge of the seat is raised hard plastic that'll dig into you if you try to sit cross-legged. Best thing is the 7 year warranty. I bought mine in 2020. Just called to get the mesh seat cushion replaced as it's beginning to sag a bit. Called a while ago to replace cylinder that sank into base and cracked it. No hassles at all. Nice to see a company stand behind their products.
I had the previous model I purchased 4 years ago. Recently I noticed the front seat deformed and I found out the front pad has dislocated and the pad broken. This one has stronger to support the front pad and it's unlikely to dislocate. I recommend this over the old model which is also mesh. Assembly is rather easy but I recommend to have color mark so correct screws can be used.