Nicely packaged and took less than 30 mins to put it together. I did go to the store and tried both Hyken and Dexley. I'm tall and Hyken was defenitely on the uncomfortable side. Wish the Dexley had all the features of Hyken but it's not a dealbreaker. We'll see how this is for long-term for now I'm more than satisfied.
Lumbar support piece was very uncomfortable. Staples was very helpful and made my return process simple. I will continue to shop with Staples just not this product.