Love my new chair. It is very comfortable. Love that I can tilt it back. Only thing I find is that the headrest is too high for me to use even though I have it as low as it will go.
It's a nice enough chair however there is no way to lock in a seat tilt or back recline; that is what lowered the rating as this is very important. What I do like is the arm adjustment headrest and the back lumbar adjustment along with the height adjustment.