I bought my Dexley chair over a year ago and had an issue where the main shaft below the seat went thru the base and now rests on the floor. I called the 1-800 number on the Union & Scale webiste and had an awesome experience. They answered right away and shipped out a new part immediately. It has been a while since I had a great customer experience like that. I never really considered the brand for an office chair but Union & Scale just crushed it and made a customer.
I had another mesh chair just like this from Staples for 10 yrs before I purchased this on discount that other chair is still in use by others. Can’t recommend it enough. Good construction wide seat for a bigger guy (250 6’2”) comfortable lumbar support built in arm rests not that great but that’s not a factor for me in particular. Solid stuff.