For me this chair is not comfortable at all and is causing the shoulder pain. Also I believe returns are not so easy in staples and this shows item is not eligible for return.
This chair was exactly what I was looking for great quality easy to set up took less than 30 minutes. Within the first day I noticed a difference in the way I was sitting - straight which helped with back problems I was having with my previous chair. Sturdy breathable and the back support which is nice. I am about 5’9” so the head support is the perfect height for me but I understand if someone was taller it would be more of an issue. Love my purchase and so does my back at the end of the day!
I bought this chair for my boyfriend for Christmas. He loves it and finds it very comfortable. It also looks very nice at the computer in his room. The chair gives just the right support for his back and arms. Thanks!