After 11 weeks working in a dining room chair with extra cushions I had to get a comfortable chair. I wasn’t looking for one with a neck rest but it makes such a difference while sitting for long lengths of time. No more headaches! Love the flexible mesh fabric.
After a year of ownership I had a problem with the chair cylinder. I inquired about the warranty and was sent a new chair. Great customer service. I was very glad for this outcome as I really like the chair and find it very comfortable.
Not really designed for a tall person. The headrest hits me in the shoulders and the lumbar support is too low - - and that's with it fully raised. Would probably be good for someone under 6' tall.
The chair is perfect for someone my size (6' 240). I knew it was a mesh chair so all of what comes with that is fine with me. It does force you to sit correctly in the chair with the mesh you can really tell if you are sitting straight in the chair or turned left or right. For me the back tension is great and the lumbar is right where i need it. When you recline the lumbar moves up your back instead of moving down to the small of your back but this isn't a thousand dollar chair so i wouldn't expect it. I like the nice long warranty and I hope i get the full 7 years out of this chair.