one arm broke on installing the plastic sides for the mesh on your butt needs to be farther away wider so the plastic under the mesh never actually touchs your butt or pain after few days
Overall very good except that the head rest blocked my vision when looking around to see the person sitting behind me in the office. This is something I did not consider when buying it. Therefore we removed the headrest. Otherwise it is fine.
My bum is so comfy in this chair great back support. Very roomy which is perfect for when I cross leg sit. Mine arrived obviously used nothing was wrapped hairs on the back rest and screws in a ziplock bag. Everything in the box though. No scratches or dings that I can see. Overall happy with the purchase.