I have been using this chair in my home office for over a year and it was the first choice when I needed to replace the chair at my workplace. Still great quality and mostly easy to assemble.
Hi I regret to hear this happened and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday 9AM to 8PM EST. ^MS