The assembly process is very easy. The chair is comfortable. So far I have no issues. I work long hours and still feel good by the end of my day. The arm rests are the perfect height for me. Th head/neck rest works good when I need to relax. I recommend this chair.
The chair is light weight and easy to assemble. I was directed by a sales person Amber who explained to me difference between various manufacturers' chairs including Hyken. With her expert presentation I chose this chair and it is worth the money. One more feature I like about this chair is that hardness/ softness can be adjustable.