Comfortable and provides good support. Assembly was easy but one of the components that locks and unlocks the recline feature didn't work. The holed didn't align so the pin to lock it did not go through. customer service at union & Scale was great. They gave me the option to return the chair for a new one or send me a replacement part. The replacement part came quickly and worked the way it should. I'm 6'2" 215 lbs and the chair is very comfortable.
I bought my Dexley chair over a year ago and had an issue where the main shaft below the seat went thru the base and now rests on the floor. I called the 1-800 number on the Union & Scale webiste and had an awesome experience. They answered right away and shipped out a new part immediately. It has been a while since I had a great customer experience like that. I never really considered the brand for an office chair but Union & Scale just crushed it and made a customer.
Our local Staples didn't have the chair available to take with us. The chair was delivered to quickly. It was easy to assemble. We've been using the chair for 2 weeks. It is sturdy and comfortable.
I expected delivery in 3 days it arrived the next day! Chair is comfortable and significantly better than the traditional executive chair I had for 7 years.
Very comfortable. I'm 5/5. With the addition of a footstool I found I could adjust it to the perfect height very easily just by pulling the handle. Great support for my lower back. I did add a memory foam seat cushion it's perfect.