Great customer service at the store; placed on-line order. Delivered a day early. Solid packaging easy to assemble. Ordered this for my husband bc of how much he loved the same one my son already purchased.
We are sorry to hear about your experience with the Dexley chair. Although this is not expected to occur this type of issue is covered under the 7-year manufacturer warranty. Please contact Union & Scale Product Support at 800-270-9557 or productsupport@unionandscale.com for further assistance.