The screw holes on the left arm rest did not align and it was a major pain to attach Now one screw on the arm rest just turns freely but I think it went in far enough to hold. Can't bother with return. Time will tell.
I'm a second time buyer of this particular model of chair. I bought 2 of them 5 years ago 1 for me and 1 for my wife for sitting at our computers. Held up well for me but it is time for a new one(especially on sale!). My wife's chair is still practically in brand new condition! I'm only 5'7" so one thing I like about this is that the seat lowers to 17.5" which is comfortable for me when sitting for hours at a time. I also like the fact that the arms fold up and out of the way when desired. The cushioning for seat and back is also comfortable. I highly recommend! 12/16/2023 - DW
I have assembled several similar office chairs over the past 10 years and this was by far the MOST difficult assembly I have ever encountered. The pictorial instruction manual was of little help with steps 4 and 5. Getting the 4 screws properly started that hold in place each of the 2 side mounting brackets that connect the back of the chair to the seat was EXTREMELY difficult. At least 2 of the holes on each side were slightly off in alignment which together with the edge of the leather and its bonded lining around the hole in the leather getting into the holes made what should have been a 15 minute process into an hour-plus struggle. I would definitely NOT recommend this chair to anyone with limited mechanical skills who is planning on self-assembly. Other than assembly difficulties I have found the chair adequately comfortable.
Bought this chair for use by my wife. She likes it much better than the one she was using. All that matters is that she likes it and she does so I'm happy.