The chair is nice - pretty comfortable and with the fold up ams just what I needed. The assembly instructions are better than most products. They are simple easy to follow and all parts are individually packed numbered and color coded to match the instruction steps. But.... Be careful! A key step is where the arms back and seat are assembled together with the chair on its side. It requires a lot of twisting and holding things in place against tension while simultaneously trying to line up the screws with the threaded inserts. During the process I ended up striping out one of the inserts and will have to repair the damage or risk making it worse over time.
Chair is nice looking and sturdy. There was damage on the left side armrest. There is a depression in the fabric and it looks like it will not plump back to normal.
Assembly was difficult and time consuming. They had to ship me parts that were manfucatured incorrectly. The parts did arrive quickly and customer service representative were easy to work with.
This is a very comfortable chair. My previous office chair was very worn. I guess I didn't realize how bad it was until I got this new one. I just want to sit in it all day.