I'm giving the 2 stars because Staples has a wonderful return program and because the chair is as expected adequate. I take away 3 stars because it took Staples 3 tries to send a previously unopened box to me. The warehouse staff clearly didn't repack what their customers had initially returned. As a result the first 2 deliveries came to me with part of the product having broken through the thoroughly battered box. It costs money to properly repack the equipment inside a return (assuming it is salable) and to use a new box. However it costs less to do the right thing than it does to pay for the shipping on two returns and deal with an unhappy customer at length. #Getitrightthefirsttime#quality#
I put this chair together in just a few minutes and it is very good. My old one was ancient technology and this one is much more comfortable and adjustable.