I purchased this chair Oct. 15 2021 and the mesh is pulling from the seat.
Response from StaplesBy September 23, 2022
We are sorry to hear about your experience with the Dexley chair. Although this is not expected to occur this type of issue is covered under the 7-year manufacturer warranty. Please contact Union & Scale Product Support at 800-270-9557 or productsupport@unionandscale.com for further assistance.
Seems to me this chair was made to replicate the more expensive Komene ergonomic office chair at a lower cost point. Amazingly it succeeds and I couldn't be happier with it. I'm 6'1 200 lbs and it fits my body very well and feels solid and comfortable despite the cheaper materials (plastic vs metal). An excellent value at this price point.
Biggest issue was that the pole/shock supporting the chair continued to sink into the base to the point that the pole touched the floor. This prevented the rolling chair from rolling after it marked up the floor. I purchased taller rollers and within 2 months the pole is once again touching the floor. The weight limit is listed as 275lbs. and I am barely 200. There is no reason the wheel casing should have failed. I purchased this chair on 3/9/2021 and it barely lasted 3 years. Do yourself a favor and avoid this chair and buy something else.
Response from StaplesBy December 19, 2024
We're sorry to hear about your experience. Staples has improved the Dexley chair base design to address the issue you've reported. We stand behind the quality of all our own brand products. If you have not yet done so please contact the Staples Product Support team for further assistance at 800-425-0049 or ProductBrandsSupport@Staples.com.