I love the chair but I had a frustrating experience putting it together! Two of the five casters would not stay on in Step 1 and continued to fall off. Eventually the casters clicked in when I sat on the chair.
Excellent chair very comfortable. My only complaint is on putting it together. I found it to be no problem until the head rest. For some reason lining that up gave me difficulties. It was probably me.
I first bought this chair back in 2020. I loved it. I spent a little too much time in it and it had sunk more towards the ground and I couldn't fix it. Unfortunately my warranty had expired as well. I was excited to see Staples still carrying this chair 4 years later. I got it on sale and it is just as great as my first one! This time I got a 5 year warranty on it in case I sit in this one too much too.
The lumbar support is a little bit too pronounced. However it is easy to get used to. Not sure I will have this chair for a long time as I might need a cushioned/executive chair in the future but for now it works perfectly!