Greetings this was a very smooth process: A) we received prompt service when first visited the store in Enfield CT B) ordered the chair later that day C) spoke with David on the day of the delivery to store (we changed our mind on having it installed in the store - David provided great service) and D) picked up the chair in the box - the lady processed the refund for installation fee and she brought it to the car on curbside. I installed the chair at home - it works as we saw in the store. I'd recommend the product and the Enfield Staples to anyone who is in the market for similar product / service.