The chair does not have tilt lock as indicated in the description. It tilts but does not lock in the tilt position. This is incorrect information to the customers.
At just over $200 this chair gives better support than most of Staples lower priced chairs yet it comes it at a considerably lower price than the “orthopedic/ergonomic” chairs. There are about 20 screws to install with Allen wrench included and it should take no more than 45 minutes even for the assembly-challenged user. The recline feature is activated by the same lever as the seat height adjuster which is a bit counter-intuitive but it’s explained in the instructions and really a nice feature to be able to turn on or off. Overall a great office chair.
This chair is well made and comfortable. The cervical and lumbar support are better in this chair than all of the others I sat in even those that cost double what this one does. This chair makes it a bit easier to sit up correctly rather than slinging you backward instantly when you lean back a bit like many desk chairs. The arm rests raise and lower several inches to adjust to your arm length. All in all a really nice chair!