Very clear assembly instructions and so far works perfectly as advertised. Has the lumbar and neck support of chairs costing twice as much. The mesh is cool and supports my 215 lb 6’2” body well. Highly recommended.
I had to replace my prior office chair (also from Staples) that was your traditional leather high-back office chair. The padding inside the seat wasn't holding up after 3 years of daily use and I was sitting mostly on the hard bottom surface of the seat causing back pain and a lot of "old man sounds" when I stood up. Thanks to the extended warranty I bought I was able to get this one "for free" since the cost was the same. I want to give 5 stars to the Asurion warranty folks. My claim was painless and I had my full payout within a few days. The mesh seating definitely sits 'cooler' than the leather seat. I noticed that quickly. The back/lumbar support is also very good. Having a headrest was a must-have and this one works great for me. (I'm 6' tall.) The mesh seating feels hard at first but I am getting used to it. I use it every day 7 days a week since it's in my home office. I sit for long periods and I noticed quickly that I don't have the aches and pains and moans and groans I had with my prior leather chair. Since I work from home I wear shorts most of the time so I have noticed the mesh is a bit "scratchy" at times on my legs but that is not the chair's fault. If I have sweats or jeans no issue at all. I bought the warranty again just in case there's an issue down the road. Not expecting anything but it provides an inexpensive bit of peace of mind.
I like the chair very much it's comfortable and was easy to put together. The chair does have some gassing off to do though I don't like that part of it. The smell should dissipate after some time.