I have been using this chair in my home office for over a year and it was the first choice when I needed to replace the chair at my workplace. Still great quality and mostly easy to assemble.
Hi I regret to hear this happened and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday 9AM to 8PM EST. ^MS
This chair competes with those big name brands (with bigger price tags at a price that doesn't make my wallet cry. It was fairly easy to assemble and I love the adjustable lumbar support head rest and reclining feature. It did take a second to get a hang of the reclining functionality (you have to pull the lever out of the chair!) but that didn't take long. Shipping was faster than it estimated!
There are only 2 recline adjustments - straight up and down with me pressed against my desk and really reclined with me too far from my desk neither of which was comfortable. I prefer a chair where I can set a comfortable recline angle and set it there.
Response from StaplesBy May 8, 2025
Hi I regret to hear this and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday 9AM to 8PM EST. ^MS