For the most part the chair is great. Seems to be comfortable. However assembly gave me some trouble. I was unable to attach the head rest as the screws would not go in. Not a deal breaker but I think assembly should not be an additional cost considering how much your average business spends with you.
Two Stars! The chair is fine but does not go down as low as my old one. SO if yo have a keyboard under the desk on a slide out it my be problematic like mines. Won't return but would not buy again or recommend.
The reason I gave this a 3 is that I cannot adjust the lumbar support to fit my back properly. I am a shorter male 5’ 5” and the lowest setting on the height of the chair it a bit too high.
Comfortable easy to assemble and at a good price. More expensive chairs will have more ways to adjust headrest firmness of the tilt etc but all the defaults were fine for me.