Like the Lumbar Support - Very comfortable. Head rest doesn't work for me in order to keep my feet on the floor. Other User is taller and the head rest is fine at that level. Most pleased with the service provided by the workers at Staples.
I bought this chair on April 5 2021 2.5 months later there are multiple issues. 1. The mesh seat began to sag far enough that part of the plastic frame began to poke my thighs. To remedy this I placed a throw pillow that was about the same size between the mesh and the frame base. 2. The chair back reclines far too much with the smallest amount of pressure when locked. I expected it to be locked in the upright position but the way it is designed does not allow it to do so. I now have to sit with my back far off the chair in order to see the screen and type comfortably. A pillow is now required to keep a suitable posture. I do not recommend buying this chair for any sort of continuous use.