It was fine on day one. Within a few weeks though the plastic bushings in the back tilt mechanism wore out and the chair developed a horrible squeak and a permanent backward lean. It is a design flaw. It will not be apparent when you buy the chair but it will quickly wear out and develop this issue.
My store experience was fantastic when they didn't have it in stock they offered to ship it and I had it at my home in less than 48 hours. Great all around experience and the chair is incredibly comfortable.