This chair is nearly perfect and I would only suggest minor changes such as the headrest being able to raise/lower instead of being stationary at one height and being able to bring the arm rests in tighter to the chair (width of the arm rests) and being able to lower the lumbar support just a smidge further or even retract it a bit.
Chair is decently comfortable but makes loud snaps and creaks when I lean back. Will contact Tech Support for resolution. Kind of shock you when you lean back and there is a loud SNAP!
Just got this chair less than a month and has proven to be very comfortable. It supports my Lumbar which is very important to me and the modern look and the mesh make it the more appealing.
Mesh is getting out from the side and its under normal use for 6 months only and no tears. see pictures.
Response from StaplesBy September 23, 2022
We are sorry to hear about your experience with the Dexley chair. Although this is not expected to occur this type of issue is covered under the 7-year manufacturer warranty. Please contact Union & Scale Product Support at 800-270-9557 or productsupport@unionandscale.com for further assistance.
Well generally I like the chair. After about 1.5 years the mesh is still okay - no rips. Unfortunately the nylon base developed a crack and now the gas piston is literally dragging on the floor. Replacements under warranty are on-order but won't come for probably 2-3 months so I'll probably have to try to buy replacement parts (assuming I can get this thing taken apart) even though it's still under warranty.