I sat in a display chair at a Staples store so I knew what to expect. The chair is comfortable and the various adjustments height arm rest height lumbar support and tilt tension are all easy to make. I assembled the chair myself. The instructions are very good and the assembly is straightforward but some of the parts are quite heavy and an extra hand would have been useful.
just got it and was pretty easy to put together. sitting it it is wonderful. plenty of adjusters and the neck rest is great. im pretty average build and it hugs my shoulders and neck just right. the arm rests are soft but not too soft.
This is a really nice chair in general. But there is a section of plastic under the mesh of the seat cushion on each hip that protrudes out and hits my butt when I sit in it. I'm 220 so a little bigger than some. These two areas I think will be come a bit annoying. I may be able to carve them back a little or put some padding between the mesh and the plastic to absorb some pressure. But I would go to the store and sit in this chair before buying it (which of course I didn't).