Customer Reviews for Staples - Staples Dexley Ergonomic Mesh Swivel Task Chair, (UN59375) - Blue
Customer Rating
2
GOOD CHAIR GONE BAD
on February 17, 2022
Posted by: LINDA S.
Purchased this chair April 2021 at first was very happy with it. Within the last 4 months the mesh on the seating area is coming loose from the frame. Even more irritating is that the hydraulic system won't hold. It will drop inch by inch until it hits bottom! I have to keep raising the seating over and over.
I had an imitation leather chair that I bought at Staples just over one year...glad I bought the extended warranty! I returned the chair and got this mesh back chair and I'm very pleased. I can sit more upright and it's much easier for me to spend time at the computer. Very pleased so far.
If you like to sit up straight don't buy this chair. It's comfortable if you like to be permanently leaning back a bit as this is the chairs natural resting position. It is also hands down the loudest creakiest office chair I have ever sat in. I cannot wd40 it enough to make any of it go away. I should have returned it when I had the change. It is wide cool and comfy otherwise. Great relaxing LOUD chair -.-
Purchased this chair a few months ago and love the feel and the design of it. I had been having issues with creaking sounds since shortly after I purchased this. Tried my own tactics to fix it but today I called the support line of Union & Scale and they were extremely helpful. Within minutes they had two new parts ordered and disassembly and reassembly instructions sent to me. According to who I spoke with this chair has a 7 year parts warranty. Don't listen to the negative reviews regarding quality. Apparently they'll backup their product! I wasn't going to bother writing a review but I had to share my experience. Well done Union & Scale!