We are sorry to hear about your experience with the Dexley chair. Although this is not expected to occur this type of issue is covered under the 7-year manufacturer warranty. Please contact Union & Scale Product Support at 800-270-9557 or productsupport@unionandscale.com for further assistance.
This is a nice chair which is replacing an imitation leather chair that didn't last very long. The assembly instructions are quite basic and even though the adjustments are limited (seat height armrests height headrest height and angle) this is a great choice.
I didn't expect the chair to be as comfortable as it is! The Staples team assembled it for me and it was ready the next day after purchase. My body melts into the chair. The back support perfectly contours to my back and the headrest is icing on the cake. I wanted to sleep in the chair the first night. While I don't sleep in it I do look forward to work and sitting in it as often as needed. No buyer's remorse here - this chair is my greatest investment so far this year.