We are sorry to hear about your experience with the Dexley chair. Although this is not expected to occur this type of issue is covered under the 7-year manufacturer warranty. Please contact Union & Scale Product Support at 800-270-9557 or productsupport@unionandscale.com for further assistance.
We have several of these chairs in our office. Decided on blue and love the color. I also like that there is no pad to wear out over time and it is very comfortable. Also easy to assemble.
For the price was disappointed that the chair only lasted a few weeks. Chair says limit is 275 I weigh 200 and after a few sits the chair is coming undone and I hit plastic bottom everytime I sit down
The tilt is set too far back. Tilt knob is on so tight that it can’t be turned. You need to inform your people to leave the tilt knob so it can be adjusted by the buyer. I now have to pay someone t have the proper tools to loosen the so I can adjust the tilt to my liking.