Broke after 2 mo tilted backwards and the whole mechanism is loose even though it is screwed in tight. 1 year later the thing just drags to the floor wont stay up. You might as well get a bucket and call it a chair.
Response from StaplesBy January 10, 2023
We are sorry to hear about your experience with the Dexley chair. Although this is not expected to occur this type of issue is covered under the 7-year manufacturer warranty. Please contact Union & Scale Product Support at 800-270-9557 or productsupport@unionandscale.com for further assistance.
Love the chair. It has a 7 year warranty. The mesh is great and lets you get air and the head rest is great. What is nice about this chair is if you want you can kind of slightly rock back and forth if just kind of taking a rest. Great chair!!
I bought this chair around a year ago. About 2 months ago I noticed it seemed to "drag" on my floor. I thought it was something with the wheels. Turned out the middle section had broken and was resting on the floor. This is unfixable and I now find myself shopping for another chair. Big disappointment.
Response from StaplesBy January 10, 2023
We are sorry to hear about your experience with the Dexley chair. Although this is not expected to occur this type of issue is covered under the 7-year manufacturer warranty. Please contact Union & Scale Product Support at 800-270-9557 or productsupport@unionandscale.com for further assistance.