This chair meets my expectations: flexible comfortable with head rest.
Written by a customer while visiting Staples
Customer Rating
3
Broke After 5 Year
on November 23, 2025
Posted by: TexasHomeOfficeUser
"Bought another one after the first one broke after 5 years. The bottom part, the hole where the top cylinder goes in, cracked after 5 years. Since it lasted 5 years, I bought the same kind again and hope it lasts 5 years or more. I just wish they had used metal instead of relying completely on plastic to hold the cylinder, which carries the weight of the seated person."
Bought two... very comfortable and easy to assemble, although the headrest was a challenge. eem sturdy, and love the lumbar support adjustment. Would definitely buy again.
I would recommend this to a friend!
Written by a customer while visiting Staples
Customer Rating
1
DO NOT BUY THIS!!
on January 13, 2026
Posted by: Carpediem7907
My business partner had one and loved it so I bought one. I did not get the protection plan on the first one AND OF COURSE it failed in the first year and would not sit up straight anymore. I never lean back in the chair and it had 6" of play after about 7 months. I chalked it up to being a defective chair so I ordered another one and paid for the extended warranty thing they offer. After 6 months the chair started squeaking very loud and now at the 11th month the chair will no long go down to a lower setting where I usually keep it so that the arm rests will slide under my desk. Also, the 2nd chair's seat portion is 1 1/2" shorter in length so the chair does not come all the way out to the back of my knees like the first one did.