-The Chair itself is OK quality. For $200 I would expect more ergonomic adjustments and higher quality materials. -Off the top of my head I would like to see cushioned arm rests being able to adjust the chair higher and increased ability to lean back in the chair. - On the other hand customer service is wonderful. After 3 months the seat of my chair separated from the weaving which made it impossible to sit comfortably because my butt would hit the plastic on the base of the chair. I called customer service at the number on the bottom of the Union & Scale website and the nice lady there sent me a new seat base free of charge even though I did not have the original manufacturing tag (I had cut mine off). If you see this Denise thank you! -Union & Scale customer service is on point hopefully they can improve on their chair design because as of right now there is something wrong in their production.
The chair feels sturdy and well built. Maybe it's because I'm used to sitting on a rock (aka an Ikea chair) but this chair takes some getting used to. I also feel like it leans back to far even when locked so it doesn't encourage you to sit up straight. The back of the chair should allow you to pull it more forward. It looks great though is super sturdy wheels roll smoothly and I love the blue mesh. Hopefully I'll get used to it.
I needed a chair that had good lower back support and I have found it. It was not difficult to assemble. It is roomy and it tilts into a multiple of positions and it has lower lumbar support. Very happy with this chair.