I ordered this chair because I am a BIG but not tall person. I am 5 feet 5 inches tall and the chair is very tall I have an adjustable desk and had to raise it several inches but my body rests well on the chair and my feet fit squarely on the ground. The arm rests are very hard they have a groove to rest your arms and the outer edge is sharper my arms end up resting on the outer edge and I have formed a bruise where it rests. I was going to return the chair because of the arm rests but my beautiful cats scratched the cloth seat so it is not returnable. I used a pillow to sew cushions for the arm rest so that my arms would not rest on the hard arm rests. If the arm pads were softer and didn't have the hard sharp edges I would have rated this chair at least a 4.
Got this for my nephew who is working from home for the foreseeable future. He's over 300 pounds and has plenty of room. Chair feels very substantial. Delivery was on time. Would recommend both the chair and Staples customer service.
So far so good. 1. Arrived on time as promised 2. Accurate description and images 3. Not hard to put together. No tools required. Use the Allen wrench (included) 4. Once the parts are assembled it is heavy and resting the top on the base will be challenge if you are not reasonably strong. Be clever or get a second set of hands if necessary. 5. The chair has 2 clips on the bottom of the seat that the wires for raising and lowering the seat pass through. One of my clips arrived broken but the CLIPS DO NOT AFFECT THE FUNCTIONALITY OF THE CHAIR. The clips just keep the wires neatly in place. Staples agreed to send the part free of charge. 6. I would have rated this chair 5 stars if the back was more adjustable and extra screws had been included. Overall excellent buy definitely made for larger / taller people and for all-say sitting. Skinny or short people may NOT find this comfortable for them as the arms are far apart although you could simply not attach them.
I've only had it for a few weeks but so far so good. Super stable and comfortable. My only complaint is that it feels like one of the casters is always dragging instead of rolling but that's pretty minor to me.