After ordering the chair that I needed for my “work at home Covid assignment” the shipping was delayed. I was not informed to the delay until 9:00 the evening it was supposed to be delivered. When the chair was delivered the box was crushed. It appears that the box may have actually fallen off of a moving truck based on the damage. When I opened the box (Not really “opened” there was no tape remaining due to the damage) I found that there were pieces falling out of the box and several of the parts were broken. I contacted customer service and was told that they would replace in “the next few days” I told them that this was unacceptable and that I ordered the chair for a business need and it was not only late in deliver but now it would be even longer. They then told me that I would have to place the old box on my patio for up to 5 work days (a week with the weekend included) to be picked up. After arguing this point they eventually came out the next day to pick up and drop a new chair
After starting to experience a lot of back pain I decided I needed a new office chair. Being a larger person I chose this chair hoping that the lumbar support would help my back as well. It's a solid chair nicely made. However it was just as uncomfortable as the one I've been sitting in for years. For the price I paid I expected something a lot more comfortable out of the box. It was returned.