This chair for the price is very nice and comfortable. But the actual "SEAT" is crooked in relation to the seatback and arms and not just by a little bit A LOT!! So I tried to loosed the fasteners and adjust but there is only one way it goes together. It's very noticeable but this doesn't seem to effect the seating comfort. All the parts and pieces were there and it was packaged very well. I really like the lumbar pad that protrudes at the bottom of the seat back and is very comfortable and supportive of my back. The upolstery is very nice as well. If it weren't for the misalignment of the seat itself I would give it 5 stars.