The holes in the arms don't match the holes in back cushion. Bolt cups don't hold 3 of 8 dropped down after assembly.
Response from StaplesBy May 22, 2025
Hi I regret to hear this happened and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday 9AM to 8PM EST. ^MS
This was purchased for an 11 year old and he absolutely loves it and is glad he decided against the gaming chair. Which is surprising since that’s what they spend a ton of time doing.😂 I’ve sat it in a couple of times and it’s super comfy!