Likes: Soft has a high back not wide so easy to move under desk arm rest not high .. so it doesn't bump the desk as I push in (preserves the arm rest covering too). As for durability only time will tell.
The staff who advised me and assembled the chair couldn't have been better and it's a nice pretty comfortable chair. But it won't work for me as it's too big to fit comfortably in the small space I need to use it in. The back is also supposed to recline but it doesn't or takes a herculean effort to adjust the knob that's supposed to allow it to.