One wheel covered broken off pole under chair cracked on top screw holes on one chair handle lined up incorrectly so only 2 out of 3 screws can be used. Stitching on chair coming out. I got a real reject.
I love the lumbar support and that the back of the chair gives neck support. I’ve only had the chair two weeks but I already love it. I too am of small stature 5’3” and it would be good if the chair went a bit lower but I can put my feet on the ground so I’m happy with my purchase.
It is definitely not gray but greenish something else. My office has all shades of gray and this matches none of them. Fortunately my favorite color is wait for it...green ;)